Request Blocked

Indicates that the request was blocked before it reached the SumUp API service. This can happen when a security policy, firewall rule, or traffic protection rule rejects the request.

Common Causes

• The request matched a security or firewall rule.
• The request came from a blocked IP address, country, or network.
• The request pattern looked automated, abusive, or otherwise unsafe.

{
  "type": "https://developer.sumup.com/problem/request-blocked",
  "title": "Request blocked.",
  "status": 403,
  "detail": "The request was blocked by security policy.",
  "trace_id": "8cb5b380896b"
}

When contacting support, include the trace_id or ray_id value from the response, whichever is available, so we can trace the failed request.